Local Authority Complaints
The number of complaints made to the Local Government Ombudsmen have significantly increased during the last year to nearly 22,000, which represents a 21% rise from 2009-2010.
Approximately 50% of the complaints result in investigations and in terms of types of complaints, education and children’s services now forms the largest category of complain. Another area with a significant increase is in relation to adult social care complaints which have risen 15% in the last year.
